Shaw's email service was down for several hours on Monday, affecting users across B.C., Alberta, Saskatchewan and Ontario.
The telecommunications company, now owned by Rogers, was first alerted to the problem at 8:52 a.m. and it was fixed by 3 p.m., it said on its website.
Company spokesperson Zac Carreiro told the Times Colonist that the issue was unrelated to a Microsoft 365 outage that affected thousands of people worldwide and was due to an unspecified technical issue.
In social media posts and comments on platforms like outage tracker Downdetector, some impacted Microsoft 365 users said that they were having trouble seeing their emails, loading calendars or opening other Microsoft 365 applications such as Powerpoint.
Microsoft acknowledged “an issue impacting users attempting to access Exchange Online or functionality within Microsoft Teams calendar” earlier in the day. In updates posted on X, the social media platform formerly known as Twitter, the company’s status page said it identified a “recent change” that it believed to be behind the problem — and was working to revert it.
Microsoft shared that it was deploying a fix — which, as of shortly before noon E.T., it said had reached about 98% of “affected environments.”
Still, the company’s status page later added, targeted restarts were “progressing slower than anticipated for the majority of affected users.”
As of midday Monday, Downdetector showed thousands of outage reports from users of Microsoft 365, particularly Outlook.
